Most of us want our complaints to be solved as quickly as possible, but not all companies have good customer service departments. Some companies will not give you a satisfactory answer, while others will keep passing you from one department to another. There are even a few egregious companies that will put you on hold for more than half an hour before they will even speak to you.
So when a vendor refuses to give help that you as a customer deserves, then it is important to turn to these options.
1. Visit the Company website
Before you write your complaint, make sure that you have all the facts on hand. The best way to do this is by visiting the company website, and looking at their policies. If they have an online complaint guide, follow that guide to write and file your complaint.
Wait for the company to provide you what you need. When they respond to your complaints, be respectful and be patient. However, if they do not respond in two to three business days, then it is time to consider other options.
2. Write to your Better Business Bureau
If the company refuses to provide a satisfactory resolution to your complaint then your next step should be to write a letter to your Better Business Bureau.
To do so, you will first need to visit your local Better Business Bureau website and look at their instructions. Once you have the information you need, you can then write your letter, along with the details of your original complaint. Send this document over to them and wait for a response.
3. Setup A Yelp account
While you wait for a response from the Better Business Bureau, set up a yelp account and post your complaint there. If the company refuses to acknowledge your problem, then having other people see your complaint or review may change their mind.
Also, try to browse through Yelp’s content to see if other people have shared your experiences. If you find any, try to reach out to them and ask them how they resolved their problem.
4. Visit complaint sites
If you do not like to use Yelp then there are sites that were set up specifically to help people resolve their complaints and concerns. One good example is complain.biz, which reaches out to companies on behalf of their users and client base. By acting as your third party representative, a complaint site lends their voice and credibility to your own, which leads to more positive resolutions.
5. Google your Attorney General
If all else fails, contact your attorney general. Perhaps other people have made complaints about the company, and if there are then you can join them. The more people making complaints about a particular company, this will likely get the attention of the attorney general and all companies do not want that.
Making an online complaint is usually tricky. Some companies would rather avoid trouble of speaking to angry clients if they can help it. But, if you know how to apply pressure to them, then they are more likely to pay attention to what you have to say.
Follow the steps mentioned above and you will get the resolution that you want from your vendor or service provider.
